vSure Refund Policy
Since vSure Pty Ltd is offering non-tangible irrevocable goods we do not issue refunds once the order is completed and the product is accessed. As a customer you are responsible for understanding this upon purchasing our service.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in the user specifications. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
The vSure team will gladly assist you with any technical queries you may have prior to purchasing the vSure product, but please note it is your responsibility to ensure your hardware and network set up meets the standards required to run vSure effectively and a refund will not be provided due to poor system setup.
At vSure we do realise that exceptional circumstances can take place in regard to the character of this product and we will honour refund requests based on the following reasons:
Non-Delivery of the Product:
Due to issues with your e-mail provider or your mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received;
Although all products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is found and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensation or reimbursements. Please be advised that temporary access to your desktop can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
Please contact vSure if you have any questions regarding this policy prior to purchase and we will gladly assist you.